Terms

These terms are between you and Mentioned Ltd, a company registered in England. Using the service means accepting them.

What the service does

We search for articles in your category, work out which ones should list your product and do not, draft an email to the journalist who can change the page, and — if you turn sending on and connect a mailbox — send it from your address on a schedule.

What we do not promise

• That any journalist replies, or that any page changes. We can put a good email in front of the right person; we cannot make an editor act.
• That every address we find is correct. We say how confident we are and we stop using one the moment it bounces.
• That coverage improves. We measure what happens and show you, including when nothing does.

Sending from your mailbox

When you connect a mailbox and turn sending on, emails leave your address, not ours. You are the sender. That means:

• You are responsible for what is sent under your name, and for your domain's reputation.
• You must be entitled to contact the people being contacted. We apply our own limits on top of that, and they are conservative, but they are ours and not a legal opinion about your situation.
• You can pause or stop at any time, from the console, and every queued email is cancelled with it.

We apply network-wide limits that you cannot turn off: nobody is emailed twice within sixty days by anyone using Mentioned, no publication receives more than a set number of pitches a week across all customers, and a mailbox whose bounce or unsubscribe rate climbs is paused automatically. These exist to protect the people being written to and every other customer, and they occasionally mean a pitch you wanted does not go.

What you must not do

• Use it to send anything unlawful, misleading, or unrelated to correcting published information about your product.
• Connect a mailbox you are not authorised to use.
• Attempt to extract our contact corpus, by any means.

We can suspend an account that does, and we will say why.

Money

Plans are monthly and cancel at the end of the period you have paid for. We do not refund part-months. If we change pricing we will tell existing customers before it applies to them.

Your data and ours

Your brand profile, your audits and your drafts are yours. The contact corpus — the journalists, publications and addresses we have gathered — is ours, and stays ours. You can use it through the product; you cannot export it.

Where we process personal data on your instructions, the data processing terms apply and form part of these terms.

Liability

We do not limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise our total liability is capped at what you paid us in the twelve months before the claim, and we are not liable for lost profits, lost business or lost goodwill.

Ending it

You can cancel whenever you like. We can end an account with thirty days' notice, or immediately if these terms are broken. On cancellation we stop sending, and your data is deleted or anonymised within ninety days except where we have to keep it.

Law

English law, and the courts of England and Wales.